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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Kristi Vollmar

March 28, 2024

5  out of  5 rating by Kristi Vollmar
"Highly recommend you get a quote from Russell! He saved us a bunch AND his staff is so helpful. Every interaction has been quick, easy and always so friendly. You will not regret making the switch!!"
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Joel Sigrist

March 26, 2024

5  out of  5 rating by Joel Sigrist
"Always great service and friendly staff here. Wesley and Celeste have always taken care of us!"
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Kacie Ropp

March 15, 2024

5  out of  5 rating by Kacie Ropp
"We’ve been with Russell Brown’s office for more than 20 years. We have all our policies - auto, home, business, boat, trailers, etc. with his office. We’ve never considered going anywhere else because of the great customer service from his staff. Becca is particularly helpful and always goes above and beyond to answer questions, get information, review our policies. Russell and his team have our loyalty and appreciation!"
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Melissa Work

March 12, 2024

5  out of  5 rating by Melissa Work
"Russell Brown and his team are absolutely phenomenal. My mom and dad have been long term clients of Russell which is when I decided to move my Home Owner’s insurance to Russell Browns office. Their office has exceeded all of my expectations and then some. Any employee you talk to is personable and truly cares about what you are going through. It is no surprise as Russell Brown sets the standard and thoroughly cares about his clients and making sure they are taken care of. If you are shopping for an insurance agency look no further!!! If I could give Russell Browns office 100 stars I would. Thank you for taking care of our family’s insurance needs!"
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Patty Cline

February 29, 2024

5  out of  5 rating by Patty Cline
"Becca is the best hands down!"
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Dave D.

February 26, 2024

5  out of  5 rating by Dave D.
"We had a rock hit our car windshield and Russ Brown was very quick and efficient in helping us get a replacement."
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Rebecca P

February 22, 2024

5  out of  5 rating by Rebecca P
"Best people ever! Love this agency. Wouldn't switch for anything."
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Shannon Miller

February 16, 2024

5  out of  5 rating by Shannon Miller
"Russell Brown and his amazing staff are the best. I have been able to call with questions and always receive the help I need. They are friendly, informed, and willing to take the time to help me with my needs. Thanks Russell & team!"
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Julie DeBolt

February 12, 2024

5  out of  5 rating by Julie DeBolt
"Outstanding customer service from Russell and Wesley!"
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DeAnn Winter

February 9, 2024

5  out of  5 rating by DeAnn Winter
"Russell is very professional, prompt and has great communication. We have been using his services for several years for our home and cars and we have been very pleased with working with him."
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Nicole Thomas-Holt

February 8, 2024

5  out of  5 rating by Nicole Thomas-Holt
"Love the Russel brown team! Been with them since I was 16! They are extremely friendly always helpful and very quick to responding with anything you throw at them. I will be a forever client to them. A+ service."
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Jennifer Sprunger

February 2, 2024

5  out of  5 rating by Jennifer Sprunger
"I received quick and personalized service from Russel Brown and his team. I have recommended him to many people as a reliable and trustworthy agent."
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Pam Brown

January 28, 2024

5  out of  5 rating by Pam Brown
"Russell has been our State Farm Insurance provider for over twenty years. We knew we were in good hands when we got locked out of our car, five hours from home. We called Russell and within 30 minutes of calling, they had someone out to our car helping us be on our way. His service has never waivered. Russell has helped us not only with homeowners insurance, but car insurance, Workmans's comp and liability insurance. He has us covered! We are with State Farm because of who he is and as a man he has shown constant integrity and faithful, expedient service with his company. We would readily share our highest recommendation!"
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Jade Chavis

January 27, 2024

5  out of  5 rating by Jade Chavis
"Russell Brown State Farm really is like a good neighbor. They get back to me right away, get me whatever I need, check to make sure my rates stay low, and answer all my questions. I have great coverage and they are very professional. I highly recommend Russell Brown State Farm."
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Lynne Kellems

January 26, 2024

5  out of  5 rating by Lynne Kellems
"Always helpful when I have an issue. Russell and Sherry are pleasant and responsive. Highly recommend!"
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Becky Abrams

January 25, 2024

5  out of  5 rating by Becky Abrams
"Russell is extremely efficient, friendly and a pleasure to work with. His quote was significantly cheaper than what we were paying with progressive!!"
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Jullie Flenner

January 25, 2024

5  out of  5 rating by Jullie Flenner
"We have been with State Farm for almost 30 years and couldn’t be happier. Russell Brown and his staff are committed to providing the best customer service and they do so with care and friendliness."
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Joanne Harris

January 23, 2024

5  out of  5 rating by Joanne Harris
"I first went with an office close to my home having just moved to Oregon from Los Angeles but that office was not professionally kind, and the owner was condescending to me So I called different offices and just really Liked Russell and Sherri wow what a difference kind warm professionals make whew I am so lucky I found them and I am so happy with the way I am treated and the respect for my insurance questions they deserve a galaxy of stars !"
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Leiken Pollock

January 12, 2024

5  out of  5 rating by Leiken Pollock
"I had an amazing experience swirling with Russel Browns office. His agent Sherri is patient, very knowledgeable and answered all my questions. I was able to get multiple discounts with my situation that no other insurance has offered before and I got to speak to a live agent not a chat bot on a computer and they are local. She is a great asset to the company. Everyone in the office is wonderful and very helpful. I am extremely satisfied with my experience and what package I have for my insurance."
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Mary Croy

January 12, 2024

5  out of  5 rating by Mary Croy
"This office has provided exceptional care spanning nearly 3 decades! We have been able to depend on Russell Brown and his staff to answer our questions and give us the best experience. Let’s face it, the times in life when one needs a good insurance agency are often tough times. Russell and his staff have always made those circumstances a bit easier."
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Ryan Sullivan

January 11, 2024

1  out of  5 rating by Ryan Sullivan
"Horrible experience, I called after my car got hit. In the midst of a panic attack. I was talking to the agent and I accidentally dropped the F bomb. She cut off my whole sentence and said excuse your French in a very rude and pretentious tone. She acts pretentious and vexing."
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BJ Lewis

November 7, 2023

5  out of  5 rating by BJ Lewis
"Russ and his team are great to work with no matter what your insurance needs are, Russ and his team are always getting what you need and provide excellent customer service!"
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Shane Clark

October 30, 2023

5  out of  5 rating by Shane Clark
"Jade was awesome. She helped me very much. Thank you"
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Melissa Stiles

October 23, 2023

5  out of  5 rating by Melissa Stiles
"Russell Brown with State Farm has skillfully walked us through a variety of auto and home claims. He is prompt, knowledgeable, helpful and kind."
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Andrew Simcoe

October 20, 2023

5  out of  5 rating by Andrew Simcoe
"I have had insurance with Russel Brown for about 20yrs. He is very good at what he does. He answered all my questions so I could understand it. I will stay with him for my all my insurance needs."