State Farm® Insurance Agent Russell Brown
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Nick Merrill
March 6, 2025
5
out of
5
rating by Nick Merrill
"Great Service, love them."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Tony Zentgraf
January 16, 2025
5
out of
5
rating by Tony Zentgraf
"Great service, personable. The process of changing insurance companies was no problem. They answered all our questions, plus we saved $$$ in the process."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Jackie Dille
January 15, 2025
5
out of
5
rating by Jackie Dille
"Super helpful, responsive, thoughtful, and respectful agents. I HIGHLY recommend working with this State Farm branch. They really helped me simplify and secure my insurance needs across several areas, and very quickly."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! We look forward to assisting you for many years to come."
Gary Black, Jr
November 13, 2024
5
out of
5
rating by Gary Black, Jr
"Fast, friendly and knowledgeable."
We responded:
"Thank you Gary for the great review. We appreciate your business and will strive to give you the best customer experience you deserve."
Madison Lallo
November 13, 2024
5
out of
5
rating by Madison Lallo
"They were great at answering all my questions, getting a quote in a timely manner and getting it all set up! I had a great experience."
We responded:
"Madison, we’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Christie Herberholz
November 12, 2024
5
out of
5
rating by Christie Herberholz
"Russell was easy to work with. Very responsive to each of my calls and had answers within minutes to each of my questions. I highly recommend using him for all of your insurance needs. Thanks Russell!!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! We look forward to helping you with all of your insurance and financial services needs in the future."
Adam
October 17, 2024
5
out of
5
rating by Adam
"Long time customer and would never/have never looked for someone else. Russ is an amazing agent and his office crew is top notch. Highly recommended."
We responded:
"Adam, thank you for the great review. We appreciate your business and look forward to giving you the best customer service experience possible with every interaction. I am very grateful to hear my team is providing a great experience for you as well."
Douglas Ross
October 11, 2024
5
out of
5
rating by Douglas Ross
"Russ Brown is a fine human being who understands the requirements of his customers. This also reflected in his staff."
We responded:
"Thank you Doug for the great review. We greatly appreciate your business and the opportunity to serve you and your family. We look forward to helping you for many years to come."
Jerry Bilden
September 19, 2024
5
out of
5
rating by Jerry Bilden
"Sherri is wonderful. She was very helpful and professional. We had the coverage we needed in less than an hour. Thank you Sherri!"
We responded:
"Jerry, thank you so much for the great review. We appreciate the opportunity to help your family with all of your insurance and financial services needs. We look forward to assisting you for many years to come."
Andrew Todd
September 19, 2024
5
out of
5
rating by Andrew Todd
"great service from sherri!!"
We responded:
"Thank you Andrew for the great review. We appreciate your business and look forward to helping you with your insurance and financial services needs in the future. "
TJ Smith
September 4, 2024
5
out of
5
rating by TJ Smith
"Russell and his team did an amazing job of helping with my families needs. Russell took the time to learn what was important to us and placed us in policies that fit our lifestyle. Thanks TJ Smith"
We responded:
"Thank you, TJ for the great review and kind words. We are so excited to have your family as a new customer and look forward to many years providing you with the best customer experience you deserve."
Cindy Cooper
August 15, 2024
5
out of
5
rating by Cindy Cooper
"Rebecca was not only an expert at understanding all aspects of the insurance business, she was a good listener, a good explainer and a joy to work with. I am happy to be a new customer."
We responded:
"Cindy, thank you for the great review and for your kind comments regarding Rebecca. She is great to have at the office. She helps so many people navigate the world of insurance. We look forward to helping you for many years to come."
Justin Jenkins
August 14, 2024
5
out of
5
rating by Justin Jenkins
"I absolutely cannot believe the great service I got from SHERRI!!! She has helped me understand insurance when I needed it most. She Truly looks out for the people she talks to."
We responded:
"Justin, thank you so much for the very kind words regarding Sherri. She is great to have at the office as she helps people navigate all of their insurance needs. We look forward to helping you for many years to come."
Trea Connick
August 8, 2024
5
out of
5
rating by Trea Connick
"Russell Brown and his assistant are amazing! They walked me through the whole process of getting a quote to saving a ton on money on our car and home insurance! I am so blessed to have come across them! I have been recommending them to all my neighbors and friends! Please give Russell Brown a call and his amazing assistant will help you with everything from your home, auto and any other insurance needs you might have!"
We responded:
"Thank you, Trea for the kind words about Rebecca and her excellent service. We strive to give you the best customer service experience you deserve. We look forward to having you as our customer for many years to come."
Dereko
August 2, 2024
5
out of
5
rating by Dereko
"Wesley called me after I got a free quote online. he was really helpful and explained how I could save money and not worry about using a device to monitor my driving. He said the device was easy to use and no big deal. Very down to earth people, would recommend."
We responded:
"Thank you, Derek for the great review. Yes, many of our customers enjoy working with Wesley and he is a great asset to our office. We look forward to helping you navigate the world of insurance and financial services for many years ahead."
Dena HIlton
July 26, 2024
5
out of
5
rating by Dena HIlton
"I needed to make a change to our coverage in quick order and Russell made it happen. Superior customer service, quality and affordable coverage. So grateful!"
We responded:
"Dena, thank you for the great review. It was our pleasure to help you save on your insurance. We look forward to giving you the best customer experience you deserve for many years ahead."
Mark Berger
June 20, 2024
5
out of
5
rating by Mark Berger
"Our experience with the Russell Brown State Farm agency on both home and auto coverage has been excellent since moving to this area over 3 years ago. Most recently Sherri went the extra mile to coordinate with us on some boat coverage ensuring we received the best value for our needs and budget. At a time when "on line" options make coverage a "commodity", R. Brown & team provide "service" while still working to ensure competitive pricing / value."
We responded:
"Thank you Mark for the kind words and great review. Yes, Sherri does make it a priority to give you the best customer experience you deserve. We look forward to helping you with your insurance and financial services needs for many years to come."
Luke Snelling
June 11, 2024
5
out of
5
rating by Luke Snelling
"We switched to Russ 6 months ago and we love his team. He is so helpful and very punctual and easy to get a hold of. Highly recommend"
We responded:
"Thank you, Luke, for the kind review. We strive to provide the best customer experience for you. We look forward to many years ahead helping you and your family with all of your insurance and financial services needs. "
Tim Martin
May 28, 2024
5
out of
5
rating by Tim Martin
"Russel Brown at State Farm Insurance demonstrated exceptional customer service by ensuring I was set up with Renters insurance while I was traveling. His willingness to come in on the weekend to assist with my new vehicle insurance was greatly appreciated. His friendly demeanor, helpful guidance, and extensive knowledge made the entire process smooth and stress-free. Highly recommend for anyone in need of reliable and attentive insurance services."
We responded:
"Thank you, Tim, for the kind review. We look forward to assisting you and your family with all of your insurance and financial services needs for many years to come."
Ali Rossi
May 20, 2024
5
out of
5
rating by Ali Rossi
"Russell Brown and his staff found ways to save me money through their numerous reward programs. That’s why I’ve been his customer for over 20 years and will always trust him to manage all of my insurance and savings needs."
We responded:
"Thank you, Ali for the great review. We strive to provide you with the best customer experience you deserve. We look forward to helping you for many years to come. "
Jennifer White
May 17, 2024
5
out of
5
rating by Jennifer White
"Russell really cares about his clients!"
We responded:
"Thank you, Jennifer for the kind review. We appreciate the opportunity to give you the best customer service experience you deserve. We look forward to helping you and your family for many years to come."
Anna Mosier
May 15, 2024
5
out of
5
rating by Anna Mosier
"Thank you State Farm team and Celeste for taking such good care of my family and I. You always go above and beyond. When I call I feel like a part of the “State Farm family” and not just a number in the system. Thank you!!"
We responded:
"Thank you, Anna for the great review and kind words. Yes, Celeste is very much appreciated around here for how she helps our customers. We look forward to many years ahead serving you and your family."
Brigitte Long
May 14, 2024
5
out of
5
rating by Brigitte Long
"We had USAA insurance for many years, but they do everything online. When my husband died I switched to State Farm because I wanted to have a local agent if I ever had to file a claim. During a snowfall this winter I spun out and had a minor accident. The claim should have been very straight forward, but turned into a fiasco! I called my State Farm agent Russell Brown when I started running into problems and he he has been working with my Honda dealership, the parts company, and State Farm for over 3 months, but he finally got my claim resolved to my full satisfaction. In a time when customer service is dead, Russell Brown and his team delivered exemplary customer service, and for that he has earned me as a customer for life!!"
We responded:
"Brigitte, thank you for the very kind words and wonderful review. We strive to give you the best customer experience you deserve. We look forward to helping you for many years to come."
Alexis Snyder
May 9, 2024
5
out of
5
rating by Alexis Snyder
"I have been with statefarm for 10 years now, and i have never had an issue with them! The people that work there are polite, quick to answer questions, and provide the best customer service! 😌"
We responded:
"Thank you, Alexis for the great review and kind words. We appreciate your business and strive to provide you the best possible customer experience you deserve. We look forward to helping you navigate the world of insurance and financial services for many years to come."
Ryan Pech
May 3, 2024
5
out of
5
rating by Ryan Pech
"Russell has everything I own covered: rentals, businesses, cars, life insurance, and everything in between. Would recommend!"
We responded:
"Thank you, Ryan for the great review. We strive to provide you with the best customer service experience you have come to expect. We look forward to helping you navigate the world of insurance and financial services for many years ahead."