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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Caleb Arkie

July 20, 2026

5  out of  5
rating by Caleb Arkie
"Everyone at the office is great!"
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
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Rick Carter

July 20, 2026

5  out of  5
rating by Rick Carter
"Josh was quick, efficient and extremely helpful getting us set up with our new insurance."
We responded:
"Thank you for the wonderful review. Josh is a valuable part of our team and that allows us to provide the best customer experience you deserve."
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Rebecca Kime

July 8, 2026

5  out of  5
rating by Rebecca Kime
"We’ve been with Russel Brown’s office for over a decade. The folks there are kind and professional. They are responsive and always try to get us the best deal."
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April Hutcheson

July 8, 2026

5  out of  5
rating by April Hutcheson
"We have been lifelong State Farm customers and have had several great agents. Russell and his team are caring, responsive and great to work with. I highly recommend Russell and his team!"
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Russell Brown’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"
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Trish LaRocca

July 8, 2026

5  out of  5
rating by Trish LaRocca
"This office is amazing! They are quick friendly, and always answer all of my questions with a smile. I highly recommend!!"
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Envy Phoenix

July 6, 2026

5  out of  5
rating by Envy Phoenix
"Never had a better experience while setting up an auto insurance policy. Amazing group of people and would highly recommend any policy of insurance from them. 10/10 experience."
We responded:
"Thank you for the amazing review, Envy! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
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Will Acord

July 2, 2026

5  out of  5
rating by Will Acord
"Nice office and staff. Very helpful with great customer service"
We responded:
"Thank you for the amazing review, Will! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
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Griz&DotCom

July 1, 2026

5  out of  5
rating by Griz&DotCom
"Russell Brown is a rock star! He and his State Farm team have helped our family for years, and we have always felt well taken care of. They are knowledgeable, dependable, and consistently there when we have questions or need help. We truly appreciate the excellent service and highly recommend them."
We responded:
"Griz&DotCom, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to State Farm Agent Russell Brown’s Team—we are always here to help!"
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Becky Abrams Wilmoth

July 1, 2026

5  out of  5
rating by Becky Abrams Wilmoth
"Russel and his team are simply the best! Kind, efficient, and excellent communication. Highly recommend!"
We responded:
"Thank you for the amazing review, Becky! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
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Tami Christensen

June 30, 2026

5  out of  5
rating by Tami Christensen
"Russell is very knowledgeable, friendly, relatable and helpful! He’s definitely the best insurance agent we’ve worked with over the years! Highly recommend!"
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Russell Brown’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"
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Nicholas Caldwell

June 3, 2026

5  out of  5
rating by Nicholas Caldwell
"Great People and Great Rates! Becca helped me a lot with setting up a much better rate of car insurance then I had before, both civilian and commercial. As well I got a bunch of great advice on house insurance and planning for the future!"
We responded:
"Thank you for the amazing review, Nicholas! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
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doithinktoomuch

May 28, 2026

5  out of  5
rating by doithinktoomuch
"We've been with State Farm now for about 4 years and are very happy with our insurance coverage. Sherri is our Primary agent and is so easy to work with. She's very knowledgeable and she takes the time to explain the details in a way that help us make the best descisions with our money and coverage. I highly reccomend the Russell Brown State Farm Insurance agency for your insurance needs. Make sure you ask for Sherri!"
We responded:
"Thank you for the wonderful review. Yes Sherri is a great and valuable part of our team. We strive to give you the best customer service that you deserve and look forward to helping you with all of your insurance and financial service services needs in the future."
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kitty dill

May 22, 2026

5  out of  5
rating by kitty dill
"I’ve been insured with Russell’s office for 45 years and he and Sherri are amazing. They are compassionate, knowledgeable and have provided me with homeowners insurance as well as car insurance. Thankfully I’ve not often been in a position to need help with calamities, but they’ve been caring and efficient if I’ve needed assistance . I am very grateful to them and would most highly recommend their service."
We responded:
"Kitty, thank you for the kind review. We have always enjoyed providing you the best customer service that you have come to deserve. We look forward to many more years, helping you with all of your insurance and financial services needs."
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Kristin Vaden

May 22, 2026

5  out of  5
rating by Kristin Vaden
"We got nothing but excellent service from them. Everyone was so helpful and friendly. Anna made our move from California to Oregon completely seamless! Thank you!"
We responded:
"Kristin, thank you for the kind review. It was great meeting this week. We are thankful that you chose our office when you relocated. We look forward to helping you with all of your insurance and financial services needs."
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Steven Arnold

May 22, 2026

5  out of  5
rating by Steven Arnold
"I had an excellent experience with this office. Top notch customer support and service."
We responded:
"Thank you, Steven for the nice review and for switching your insurance to us. We look forward to helping you with all of your insurance and financial services needs."
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Mike Duchien

May 22, 2026

5  out of  5
rating by Mike Duchien
"Russell and his team are very helpful, prompt, and responsive. They always work to provide the most cost-effective solutions to our insurance needs. I highly recommend them."
We responded:
"Thank you, Mike for the great review. We strive to give you the best customer experience that you deserve and look forward to serving you for many years."
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Stephanie O

May 21, 2026

5  out of  5
rating by Stephanie O
"Don’t give it another thought!! Call State Farm today!! Russell Brown was very knowledgeable, easy to talk to and took the time to answer all of our questions! Their rates were lower than our previous ones, with the same or better coverage!"
We responded:
"Stephanie, thank you so much for the great review. We look forward to helping your family for many years."
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Quin Olney

April 10, 2026

5  out of  5
rating by Quin Olney
"Russell’s agency stands out for strong commitment and genuine care for the people they serve. They’re known for going above and beyond and having a true passion for supporting their community. The team focuses on building lasting relationships and being a reliable, trusted resource. They also provide helpful guidance that makes insurance feel more simple and approachable—an excellent choice for anyone looking for dependable coverage and service!"
We responded:
"Thank you Quin for the wonderful review. We take pride in providing a remarkable experience for our customers."
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Kylie Baker

April 8, 2026

5  out of  5
rating by Kylie Baker
"Great service! Great prices!"
We responded:
"Thank you, Kylie for the great review. We look forward to servicing you with all of your insurance and financial services needs."
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Stephanie Coppedge

March 17, 2026

5  out of  5
rating by Stephanie Coppedge
"I’ve known Nathan Spurlock for many years and have always been impressed by his integrity, professionalism, and strong work ethic. He genuinely cares about helping people and takes the time to make sure everything is clearly understood. He’s someone you can trust to look out for your best interests, and I would highly recommend him."
We responded:
"Thank you, Stephanie for the kind review. Yes we are excited to have Nathan as part of our team."
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chintzcat

March 5, 2026

5  out of  5
rating by chintzcat
"Agent Nathan S. is so kind and caring. I feel like he really wants the best for me. It is comforting to know that I have someone in my corner helping and advocating for me should the need arise."
We responded:
"Greetings chintzcat, We appreciate the time you took to give us such a great rating! We're thrilled that you had a great experience at our location. We look forward to keeping up the great work! Hope you visit us again soon!"
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nathan spurlock

March 5, 2026

5  out of  5
rating by nathan spurlock
"Russell Brown’s service is beyond amazing. His office set me up with the drive safe and save discount and now I’m saving around $100 a month because of it on my car insurance."
We responded:
"Nathan, it is a pleasure to hear what a wonderful experience you have had with State Farm Agent Russell Brown’s Team!"
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Tara

February 6, 2026

5  out of  5
rating by Tara
"Russell has been my trusted insurance agent through every chapter of my life in Medford. He’s consistent, caring, and always dependable. He treats clients like people, not policies. Couldn’t recommend him more."
We responded:
"Thank you Tara for the kind words and great review. We appreciate you as our customer and strive to take great care of all our clients."
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Rogue Weather

December 10, 2025

5  out of  5
rating by Rogue Weather
"Russell did the amazing! He gave me comprehensive coverage on my 2016 Nissan Rogue, liability coverage on my 99 Yukon, and renters insurance.......and lowered my insurance premium by $77 a month. And, my previous insurance premium was $208 a month just on the Nissan!! Russell is a true rock star. No, really. He plays the bass and sings. His staff is always great to deal with. Other companies say you are in good hands. With Russell, you are in GREAT hands."
We responded:
"Thank you so much for the great review. We look forward to helping you with all of your insurance and financial services needs well into the future."
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Jim Traister

December 9, 2025

5  out of  5
rating by Jim Traister
"Very pleasant experience.
I had the pleasure of working with Rebecca to help explain my policy options. Very professional with a nice personality and a sense of humor.
I now have State Farm Insurance with her help.
Oh did I mention I'm saving hundreds by making this change.
Jim Traister"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."