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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Heidi Holm

June 3, 2025

5  out of  5
rating by Heidi Holm
"Friendly, professional and easy to work with. staff is such a contrast to my previous company!!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Steve Thomas

May 31, 2025

5  out of  5
rating by Steve Thomas
"Best insurance agent in town! You won't regret working with Russell. I've been with him for over 20 years and my whole family uses him."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Jolene

May 31, 2025

5  out of  5
rating by Jolene
"Russell Brown and staff are amazing! They really care about you and making sure your insurance needs are met. I would recommend them to all my family and friends."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Luanna Giles

May 29, 2025

5  out of  5
rating by Luanna Giles
"Russel Brown and his team are absolutely fantastic! They always answer the phone and are extremely helpful. I can always count on them! I highly recommend Russel Brown, State Farm and his team. You will not be disappointed!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Sueann Ripley

May 29, 2025

5  out of  5
rating by Sueann Ripley
"I’ve had an amazing experience with State Farm! Their customer service is top-notch — every time I’ve called, I’ve spoken to someone knowledgeable, friendly, and genuinely helpful and they always answer all my questions! :D"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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marta nevinger

May 23, 2025

5  out of  5
rating by marta nevinger
"Russell’s office is always super helpful!! Everyone is friendly and go out of their way to make sure that you are taken care of."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! We look forward to helping you for many years to come."
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Trevor Eastlick

May 21, 2025

5  out of  5
rating by Trevor Eastlick
"Russell and his crew have been responsive and very professional. They helped me find the coverage I needed for my new business. I will continue to use them and send clients their way when the opertunity creates itself. Thank you State Farm."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Patty Bons

May 19, 2025

5  out of  5
rating by Patty Bons
"We are delighted with the service that Russell and his team provided when we recently received a very high renewal rate for our autos through another company. They met our needs "hands down" with quotes and follow up. They are kind, personable and professional. Thank you!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Don Kay

May 13, 2025

5  out of  5
rating by Don Kay
"Sherry was super helpful when it came to helping me get my auto issue taken care of. Excellent customer service!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with Sherri as she gets a lot of compliments. Your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Emilie Guardado

May 9, 2025

5  out of  5
rating by Emilie Guardado
"I recently switched to State Farm and my agent Becca has gone above and beyond to help find the right coverage for all of my properties, not to mention getting me multiple discounts and saving me money! She is a pleasure to work with and truly gets the job done in a timely manner. I not only recommend State Farm in general, but specifically the Russell Brown Medford location. They’re the best!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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jimraywilson

May 9, 2025

5  out of  5
rating by jimraywilson
"Russell Brown and his team have always provided an extraordinary experience. They are very knowledgeable, proactive, and have always been happy to help navigate our families needs as things change. If you want an agent that feels like a friend, this is the best place to go!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Kasha Nelson

May 9, 2025

5  out of  5
rating by Kasha Nelson
"Outstanding company and service!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Brenda Stone

May 8, 2025

5  out of  5
rating by Brenda Stone
"We’ve been with Russell Brown State Farm for 25+ yrs. They are the best! We have had “life” happen as per usual and they have been there through it all. With exceptional customer service every time! Highly recommended! You are treated as part of the family, not just a policy number :)"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Jason Dady

May 8, 2025

5  out of  5
rating by Jason Dady
"Becca from State Farm was extremely helpful when it came to completing a policy review to make sure I had proper coverages. Not only did she get my coverages updated, she saved me money too! One more reason I have been a State Farm customer for over 25 years! Thank you!"
We responded:
"Thank you, Jason, for the kind review. Becca does a great job for us and thank you for pointing that out. We look forward to many years ahead striving to give you the best customer experience you deserve!"
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Mandy Samhammer

May 8, 2025

5  out of  5
rating by Mandy Samhammer
"Russell took the time to explain all of my options for insuring my homes and autos. He was informative and did not push added coverage that was not needed. He saved me over $100 per month on my insurance needs."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Chris Jiles

May 8, 2025

5  out of  5
rating by Chris Jiles
"Russell Brown from State Farm got us rates that were way cheaper than our previous carrier we had been with for over a decade. His communication throughout the process has been amazing. I highly recommend him!!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Tammie StClair

May 5, 2025

5  out of  5
rating by Tammie StClair
"I was frustrated with my insurance carrier not getting back to me. I reached out to Russell Brown's office with State Farm and they were great! Took the time to help me understand what coverage I needed and what I could change. Their follow up was quick and their office took the time to make sure I was completely satisfied. 😁 I wouldn't hesitate to recommend them!"
We responded:
"Thank you Tammie for the great review. We look forward to assisting you with all of your insurance and financial services needs in the future."
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Kathryn Toombs

May 1, 2025

5  out of  5
rating by Kathryn Toombs
"I can’t say enough good things about Russell Brown as an insurance agent! He’s the kind of agent you can call with any question and be met with an “absolutely” and a joke to beat. Going the extra mile is just who he is. He takes care of his clients like family— you’ll never be in better hands!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Karen Lynn Cantu

April 24, 2025

5  out of  5
rating by Karen Lynn Cantu
"I started with renter's insurance then added auto insurance. The whole process was so human and refreshing."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Kathy Austin

April 24, 2025

5  out of  5
rating by Kathy Austin
"We had a great experience at State Farm changing our car and homeowners insurance and saved money."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Mark

April 15, 2025

5  out of  5
rating by Mark
"You hear bad stories about State Farm. But Russell makes it easy. Works hard to find the best possible price. You looking for great insurance. This is the place to go."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! "
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Evei Picard

April 15, 2025

5  out of  5
rating by Evei Picard
"Beyond helpful! After my ex-wife canceled our policy I was hitting a wall trying to get home insurance. With one call Russell made the whole thing as simple as ever! He insured our family home with a great rate and the great policy! 11/10 Would recommend!"
We responded:
"Thank you for the great review. We appreciate your business and look forward to helping you with all of your insurance and financial services needs. "
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Kiley Schwab

March 31, 2025

5  out of  5
rating by Kiley Schwab
"They are the best to work with and always helpful. Give them a call if you are in need of insurance."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Erika Boutwell

March 31, 2025

5  out of  5
rating by Erika Boutwell
"Russell and his team are truly unmatched in industry expertise and personalized service. Russell took the time to understand our needs and streamline our policies, and he genuinely cares—something that's rare these days. When I recently needed assistance with an issue, they stepped in immediately and resolved it, reinforcing the value of working with a knowledgeable, local team. Thank you, Russell and team, for going above and beyond!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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trish ensign

March 27, 2025

5  out of  5
rating by trish ensign
"so I give this agency a 10 out of 10 , they not only took me on as a new client , Rebecca Helped me w/ all my policies and save me a lot of $$$ which helps 100% in this economy these days . Thank you to Rebecca & Team for all you have done . if you are having issues w/ your state farm agent or just need to see if you can get a better re rate Please give them a call . It was the best thing I did and they Listen to you and what your needs are ! great company & great staff thank you all!!!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"