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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Douglas Ross

October 11, 2024

5  out of  5
rating by Douglas Ross
"Russ Brown is a fine human being who understands the requirements of his customers. This also reflected in his staff."
We responded:
"Thank you Doug for the great review. We greatly appreciate your business and the opportunity to serve you and your family. We look forward to helping you for many years to come."
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Jerry Bilden

September 19, 2024

5  out of  5
rating by Jerry Bilden
"Sherri is wonderful. She was very helpful and professional. We had the coverage we needed in less than an hour. Thank you Sherri!"
We responded:
"Jerry, thank you so much for the great review. We appreciate the opportunity to help your family with all of your insurance and financial services needs. We look forward to assisting you for many years to come."
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Andrew Todd

September 19, 2024

5  out of  5
rating by Andrew Todd
"great service from sherri!!"
We responded:
"Thank you Andrew for the great review. We appreciate your business and look forward to helping you with your insurance and financial services needs in the future. "
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TJ Smith

September 4, 2024

5  out of  5
rating by TJ Smith
"Russell and his team did an amazing job of helping with my families needs. Russell took the time to learn what was important to us and placed us in policies that fit our lifestyle. Thanks TJ Smith"
We responded:
"Thank you, TJ for the great review and kind words. We are so excited to have your family as a new customer and look forward to many years providing you with the best customer experience you deserve."
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Cindy Cooper

August 15, 2024

5  out of  5
rating by Cindy Cooper
"Rebecca was not only an expert at understanding all aspects of the insurance business, she was a good listener, a good explainer and a joy to work with. I am happy to be a new customer."
We responded:
"Cindy, thank you for the great review and for your kind comments regarding Rebecca. She is great to have at the office. She helps so many people navigate the world of insurance. We look forward to helping you for many years to come."
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Justin Jenkins

August 14, 2024

5  out of  5
rating by Justin Jenkins
"I absolutely cannot believe the great service I got from SHERRI!!! She has helped me understand insurance when I needed it most. She Truly looks out for the people she talks to."
We responded:
"Justin, thank you so much for the very kind words regarding Sherri. She is great to have at the office as she helps people navigate all of their insurance needs. We look forward to helping you for many years to come."
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Trea Connick

August 8, 2024

5  out of  5
rating by Trea Connick
"Russell Brown and his assistant are amazing! They walked me through the whole process of getting a quote to saving a ton on money on our car and home insurance! I am so blessed to have come across them! I have been recommending them to all my neighbors and friends! Please give Russell Brown a call and his amazing assistant will help you with everything from your home, auto and any other insurance needs you might have!"
We responded:
"Thank you, Trea for the kind words about Rebecca and her excellent service. We strive to give you the best customer service experience you deserve. We look forward to having you as our customer for many years to come."
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Dereko

August 2, 2024

5  out of  5
rating by Dereko
"Wesley called me after I got a free quote online. he was really helpful and explained how I could save money and not worry about using a device to monitor my driving. He said the device was easy to use and no big deal. Very down to earth people, would recommend."
We responded:
"Thank you, Derek for the great review. Yes, many of our customers enjoy working with Wesley and he is a great asset to our office. We look forward to helping you navigate the world of insurance and financial services for many years ahead."
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Dena HIlton

July 26, 2024

5  out of  5
rating by Dena HIlton
"I needed to make a change to our coverage in quick order and Russell made it happen. Superior customer service, quality and affordable coverage. So grateful!"
We responded:
"Dena, thank you for the great review. It was our pleasure to help you save on your insurance. We look forward to giving you the best customer experience you deserve for many years ahead."
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Mark Berger

June 20, 2024

5  out of  5
rating by Mark Berger
"Our experience with the Russell Brown State Farm agency on both home and auto coverage has been excellent since moving to this area over 3 years ago. Most recently Sherri went the extra mile to coordinate with us on some boat coverage ensuring we received the best value for our needs and budget. At a time when "on line" options make coverage a "commodity", R. Brown & team provide "service" while still working to ensure competitive pricing / value."
We responded:
"Thank you Mark for the kind words and great review. Yes, Sherri does make it a priority to give you the best customer experience you deserve. We look forward to helping you with your insurance and financial services needs for many years to come."
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Luke Snelling

June 11, 2024

5  out of  5
rating by Luke Snelling
"We switched to Russ 6 months ago and we love his team. He is so helpful and very punctual and easy to get a hold of. Highly recommend"
We responded:
"Thank you, Luke, for the kind review. We strive to provide the best customer experience for you. We look forward to many years ahead helping you and your family with all of your insurance and financial services needs. "
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Tim Martin

May 28, 2024

5  out of  5
rating by Tim Martin
"Russel Brown at State Farm Insurance demonstrated exceptional customer service by ensuring I was set up with Renters insurance while I was traveling. His willingness to come in on the weekend to assist with my new vehicle insurance was greatly appreciated. His friendly demeanor, helpful guidance, and extensive knowledge made the entire process smooth and stress-free. Highly recommend for anyone in need of reliable and attentive insurance services."
We responded:
"Thank you, Tim, for the kind review. We look forward to assisting you and your family with all of your insurance and financial services needs for many years to come."
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Ali Rossi

May 20, 2024

5  out of  5
rating by Ali Rossi
"Russell Brown and his staff found ways to save me money through their numerous reward programs. That’s why I’ve been his customer for over 20 years and will always trust him to manage all of my insurance and savings needs."
We responded:
"Thank you, Ali for the great review. We strive to provide you with the best customer experience you deserve. We look forward to helping you for many years to come. "
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Jennifer White

May 17, 2024

5  out of  5
rating by Jennifer White
"Russell really cares about his clients!"
We responded:
"Thank you, Jennifer for the kind review. We appreciate the opportunity to give you the best customer service experience you deserve. We look forward to helping you and your family for many years to come."
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Anna Mosier

May 15, 2024

5  out of  5
rating by Anna Mosier
"Thank you State Farm team and Celeste for taking such good care of my family and I. You always go above and beyond. When I call I feel like a part of the “State Farm family” and not just a number in the system. Thank you!!"
We responded:
"Thank you, Anna for the great review and kind words. Yes, Celeste is very much appreciated around here for how she helps our customers. We look forward to many years ahead serving you and your family."
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Brigitte Long

May 14, 2024

5  out of  5
rating by Brigitte Long
"We had USAA insurance for many years, but they do everything online. When my husband died I switched to State Farm because I wanted to have a local agent if I ever had to file a claim. During a snowfall this winter I spun out and had a minor accident. The claim should have been very straight forward, but turned into a fiasco! I called my State Farm agent Russell Brown when I started running into problems and he he has been working with my Honda dealership, the parts company, and State Farm for over 3 months, but he finally got my claim resolved to my full satisfaction. In a time when customer service is dead, Russell Brown and his team delivered exemplary customer service, and for that he has earned me as a customer for life!!"
We responded:
"Brigitte, thank you for the very kind words and wonderful review. We strive to give you the best customer experience you deserve. We look forward to helping you for many years to come."
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Alexis Snyder

May 9, 2024

5  out of  5
rating by Alexis Snyder
"I have been with statefarm for 10 years now, and i have never had an issue with them! The people that work there are polite, quick to answer questions, and provide the best customer service! 😌"
We responded:
"Thank you, Alexis for the great review and kind words. We appreciate your business and strive to provide you the best possible customer experience you deserve. We look forward to helping you navigate the world of insurance and financial services for many years to come."
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Ryan Pech

May 3, 2024

5  out of  5
rating by Ryan Pech
"Russell has everything I own covered: rentals, businesses, cars, life insurance, and everything in between. Would recommend!"
We responded:
"Thank you, Ryan for the great review. We strive to provide you with the best customer service experience you have come to expect. We look forward to helping you navigate the world of insurance and financial services for many years ahead."
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Angie

April 30, 2024

5  out of  5
rating by Angie
"We've been with Russell Brown for many years. We get great rates and service and often refer people to his office. We appreciate the friendly and helpful service when we need quotes or policy changes!"
We responded:
"Angie, thank you for the great review. We have always enjoyed working with you over the years. We look forward to helping you for many years to come."
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Michele Barlow

April 18, 2024

5  out of  5
rating by Michele Barlow
"Celeste was amazing and helping lower our insurance"
We responded:
"Thank you, Michele for the great review. We strive to provide you with the best customer service possible while saving you money at the same time. We look forward to helping you for many years to come."
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Kristi Vollmar

March 28, 2024

5  out of  5
rating by Kristi Vollmar
"Highly recommend you get a quote from Russell! He saved us a bunch AND his staff is so helpful. Every interaction has been quick, easy and always so friendly. You will not regret making the switch!!"
We responded:
"Kristi, thank you for the great review. We greatly appreciate you and your family and strive to give you the best customer experience possible. We look forward to helping you with all of your insurance and financial services needs in the future."
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Joel Sigrist

March 26, 2024

5  out of  5
rating by Joel Sigrist
"Always great service and friendly staff here. Wesley and Celeste have always taken care of us!"
We responded:
"Thank you Joel for the kind review. We appreciate your business and look forward to providing you the best customer experience possible."
Profile photo of Kacie Ropp

Kacie Ropp

March 15, 2024

5  out of  5
rating by Kacie Ropp
"We’ve been with Russell Brown’s office for more than 20 years. We have all our policies - auto, home, business, boat, trailers, etc. with his office. We’ve never considered going anywhere else because of the great customer service from his staff. Becca is particularly helpful and always goes above and beyond to answer questions, get information, review our policies. Russell and his team have our loyalty and appreciation!"
We responded:
"Thank you Kacie for the wonderful review. We appreciate your business and always look forward to our interactions with you and your family. We will continue to provide you the best customer experience that you deserve. "
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Melissa Work

March 12, 2024

5  out of  5
rating by Melissa Work
"Russell Brown and his team are absolutely phenomenal. My mom and dad have been long term clients of Russell which is when I decided to move my Home Owner’s insurance to Russell Browns office. Their office has exceeded all of my expectations and then some. Any employee you talk to is personable and truly cares about what you are going through. It is no surprise as Russell Brown sets the standard and thoroughly cares about his clients and making sure they are taken care of. If you are shopping for an insurance agency look no further!!! If I could give Russell Browns office 100 stars I would. Thank you for taking care of our family’s insurance needs!"
We responded:
"Melissa, thank you so much for the fantastic review. We have thoroughly enjoyed working with you and your family over the years and look forward to many more years providing you with the best customer experience you have come to expect and deserve."
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Patty Cline

February 29, 2024

5  out of  5
rating by Patty Cline
"Becca is the best hands down!"
We responded:
"Thank you for the great review, Patty. We strive to provide you with the best possible customer experience so that you feel confident in the coverages you have selected. We look forward to assisting you for many years ahead."